Amazing Advice Guarantee

One of the reasons you shop at Undercurrents is our Amazing Service and Advice! All our staff are experienced paddlers and their primary motivation is to provide you with the most appropriate gear for your individual needs! We are so confident in our Paddling Experts that we guarantee the watercraft selection advice they give! If something you purchased based on this advice turns out to be unsuitable, you can bring it back within 14 days for an exchange!

The fine print:

  • Any scratches, dents or other damage will be depreciated from the exchange value. A manager will make this determination. Water won’t hurt the boat/board, but dragging it over rocks and sand will. We suggest you walk a few feet in the water on your first paddle, in order to ensure the boat/board doesn’t hit the bottom.
  • Before bringing your watercraft back, please ensure that it is clean and free of water, sand or dirt, both inside and out. Vacuuming the inside of the kayak is the best way to get rid of that pesky sand.
  • The 14-day exchange period starts the day you buy it, so be sure you get out onto the water and try it out. If you purchase a boat or board between November 1st and May 1st, the 14-day exchange period starts May 1st. The water around here is a little hard during the winter – we get it.