Registration & Refunds
Full payment is due at registration to secure your spot in the course.
On the rare occasion when Undercurrents cancels a lesson, we will issue a full refund or make every reasonable effort to register you in an equivalent program; it is your choice. We need 3 participants to run a course.
If you cancel for any reason more than 7 days (14 days for multi-day courses) prior to the course commencement, you will receive a full refund less our $10 administrative fee.
There is no refund if you cancel for any reason within 7 days (14 days for multi-day courses) of the course.
Courses go rain or shine. Here in Alberta we can have rain, snow, blistering heat or high winds – sometimes on the same day. Don’t believe weather forecasts; dress for varying weather conditions. If you need help, our store staff can give you great advice!
A “risk of thunderstorms” forecast does not mean we will cancel a course. During the warm season “risks” are issued too frequently; we only experience thunderstorms at our course locations 10-20% of the time that a “risk” is issued. We will meet at the course location and make an appropriate decision using the outdoor industry’s standard lightning protocol.
See our policies page for more details.